A voice agent answers your line in your own script, around the clock, and places the outbound calls nobody has time to make: opening a claim, checking in on a client, chasing a record. Every call is logged against the record it belongs to, so the phone stops being the one part of the file nothing can see.
Intake does not arrive during business hours. It arrives after an accident, after a diagnosis, after a deadline letter lands, and the organisation that answers is the one that gets the work. An answering service takes a message. A message is not an intake.
The outbound side is worse because it is invisible. The calls that never get made are the ones with no deadline attached: the check in that would have caught a problem early, the record request that has been sitting for three weeks, the claim that could have been opened on Monday and was opened on Friday. Nobody is failing. There are simply not enough hours.
And the phone is the one channel most AI never sees. A firm can index every document it holds and still have no idea what was agreed on a call, which means the assistant answering questions about a file is answering from an incomplete file.
The agent runs against the same governed layer as everything else, so what it knows on a call is what the record knows.
Delivered in your implementation
The greeting, the questions, the order they are asked in and the words used are yours. The agent does not improvise a policy and it does not offer an opinion your organisation would not offer.
On an inbound call from a known number, or an outbound call on a specific record, the agent is working from the same mirrored record and indexed documents the rest of the platform reads, under the same permission model.
Structured output goes onto the record: the intake, the disposition, the answer to the question that was asked, the next step. Every write back into your system is staged and approved, the same as every other write.
Where the caller asks for a person, where the script runs out, or where the conversation needs judgement, the call goes to a human with the context attached rather than starting the caller over.
Voice sits on top of the telephony platform you already run rather than asking you to move your numbers.
Micronetbd builds and runs outbound campaigns, agent and skill configuration, call lists, dispositions and routing on the major contact centre platforms today, alongside case management systems at live firms. Voice reaches you through the team that already does that work.
The call is logged against the record it belongs to, and any structured output is staged and approved before it lands, exactly like every other write.
What the agent knows on a call is what the file knows, which is the whole reason it is worth having a voice agent inside the platform rather than beside it.
Existing routing, queues and on call arrangements stay yours. The agent is another way into them, not a replacement for them.
The industries where a missed call is a lost client, and where the outbound call is the one nobody has time for.
Records, deadlines, negotiations and the document file never sit in one place, and the client is asking one question about all of it.
Legal pack, live in productionClient records, a books and records obligation, and an examiner who wants to see what you knew and when.
Pack built and signedClient documents arriving as PDFs and email, and a person moving them into a spreadsheet by hand.
First customer buildIt does not give advice and it does not decide. It takes information, answers what your script authorises it to answer, and routes everything else to a person. In a professional services context that boundary is not a limitation, it is the requirement.
Recording and consent law varies by jurisdiction, and disclosure is configured to yours with your sign off before a single call is taken. We will not ship a script your compliance lead has not read.
It arrives inside your implementation rather than on the day you sign, and it lands within the ninety day window. If voice is on your critical path, say so on the call and you will get the real date rather than the hopeful one.
Thirty minutes, on a screen share, on a matter you pick. We connect nothing, install nothing and ask for no credentials to have that conversation. If it is not obviously useful in the first ten minutes, we will tell you so and you get your afternoon back.